Privacy Policy

We may collect personal information that you provide to us, including:

name;

email address;

phone number;

property or project location;

the services you are interested in;

project requirements, preferences, and timing;

information provided through contact, consultation, or quote-request forms;

information shared during calls, emails, text messages, consultations, and site visits;

information required to prepare quotes, proposals, contracts, invoices, project records, and warranty records.

We may also automatically collect limited technical and website-usage information, such as:

IP address;

browser and device information;

pages visited;

referring website or source;

website interactions;

campaign and UTM information;

cookie, analytics, and advertising identifiers.

We seek to collect only information reasonably necessary for our business purposes.

We may collect information when you:

submit a form on our website;

request a quote, consultation, or service;

contact us by telephone, email, or text message;

schedule or attend a site visit;

receive a quote or proposal from us;

become a customer;

communicate with us during or after a project;

interact with our website or online advertising.

Website form submissions may be stored within our website platform and may also generate email notifications to LivingGud Projects so that we can respond to inquiries promptly.

We may use personal information to:

respond to inquiries;

contact prospective and existing customers;

understand and assess requested work;

schedule calls, consultations, site visits, and projects;

prepare estimates, quotations, proposals, contracts, and invoices;

provide construction, renovation, maintenance, and related services;

communicate regarding proposed, active, or completed projects;

coordinate suppliers, contractors, and licensed trades where required;

maintain customer, project, accounting, warranty, and business records;

provide customer service and follow-up;

improve our website and services;

measure website and advertising performance;

understand how visitors find and use our website;

maintain security and prevent misuse or fraud;

comply with applicable legal, regulatory, accounting, insurance, and business requirements.

We do not use personal information for unrelated purposes without appropriate authority or consent where required.

When you submit an inquiry through our website, we may use the information provided to respond to your request and communicate with you about the service or project you have expressed interest in.

If you provide a phone number, we may contact you by telephone or text where appropriate in connection with your inquiry.

Submitting an inquiry does not automatically subscribe you to unrelated promotional marketing.

Our website may use cookies, pixels, tags, and similar technologies for purposes such as:

essential website functionality;

website analytics;

measuring website and form performance;

advertising attribution;

conversion measurement;

understanding visitor behaviour and traffic sources;

remarketing or advertising where enabled.

These technologies may be provided by us or by third-party platforms such as Hostinger, Google, and Meta.

Depending on the technology used, information collected may include device and browser information, IP address, page activity, referral information, advertising identifiers, and campaign information.

Where applicable, visitors may be provided with choices regarding non-essential analytics or marketing technologies.

Browser or device settings may also allow you to restrict or remove certain cookies.

LivingGud Projects may advertise through platforms such as Google and Meta.

Where enabled, advertising and analytics technologies may help us understand whether advertising results in website visits, inquiries, or other interactions.

We may use this information to measure campaign performance, improve our advertising, understand lead sources, and make our marketing more relevant.

We use third-party service providers to help operate our business.

Depending on the service involved, these may include:

Hostinger for website hosting, website functionality, and website form/data services;

Google Workspace for business email and productivity services;

Jobber for customer, request, quote, job, invoice, and project-management functions;

Quo for business calling, text messaging, and communications;

Meta and Google for advertising, analytics, and conversion measurement;

accounting, payment, software, cloud, and technology providers;

contractors, licensed trades, suppliers, consultants, and other service providers reasonably required to assess, coordinate, or complete work.

These organizations may process personal information as necessary to provide services to LivingGud Projects and may be subject to their own privacy, security, and legal obligations.

LivingGud Projects does not sell customer personal information.

We may disclose personal information where reasonably necessary:

to service providers acting on our behalf;

to contractors, licensed trades, suppliers, or consultants involved in a project;

to professional advisers such as accountants, insurers, or legal advisers;

to comply with applicable laws, regulations, court orders, or lawful government requests;

to protect the rights, property, safety, or security of LivingGud Projects, our customers, or others;

in connection with a legitimate business transaction such as a financing, merger, acquisition, sale, or restructuring, subject to applicable legal requirements.

Some technology and service providers used by LivingGud Projects may process or store information outside Ontario or outside Canada.

As a result, personal information may be subject to the laws and lawful-access requirements of the jurisdiction where it is processed or stored.

We take reasonable steps to select reputable providers and protect information under our control.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for legitimate business, contractual, warranty, accounting, tax, insurance, or legal requirements.

Retention periods may vary depending on whether information relates to an inquiry, quote, active project, completed project, warranty obligation, financial record, or another business requirement.

When information is no longer reasonably required, it may be deleted, destroyed, or anonymized as appropriate.

LivingGud Projects uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information in our custody or control.

No electronic transmission, website, cloud service, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

You may request access to personal information that LivingGud Projects holds about you and may request corrections where appropriate, subject to applicable legal limitations.

We may need to verify your identity before responding to certain requests.

Requests may be sent to:

info@livinggudprojects.ca

Where consent is required, you may withdraw consent to certain collections, uses, or disclosures of personal information, subject to reasonable notice and any applicable legal or contractual restrictions.

Withdrawal of consent may affect our ability to provide a service where the information is reasonably required to provide that service.

You may contact us at info@livinggudprojects.ca regarding privacy choices or questions.

We may contact you regarding an inquiry, quote request, active or completed project, warranty matter, or existing business relationship.

Where we send promotional commercial electronic messages, we will do so in accordance with applicable Canadian requirements.

Where applicable, promotional communications will include a method to unsubscribe.

Opting out of promotional marketing does not prevent us from communicating with you regarding an active inquiry, transaction, project, invoice, warranty matter, or other service-related issue.

Our website may contain links to websites or services operated by third parties.

LivingGud Projects is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy practices of those organizations when leaving our website.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

The current version will be posted on our website with an updated effective date.

Questions, requests, or concerns regarding privacy may be directed to:

LivingGud Inc. / LivingGud Projects

Email: info@livinggudprojects.ca

We will make reasonable efforts to review and respond to privacy inquiries in accordance with applicable requirements.